Hubspot vs Zendesk Sell: Which CRM is Best?
Hubspot is an comprehensive CRM ideal for businesses of all sizes, whereas Zendesk Sell is an comprehensive CRM suitable for businesses of all sizes. Hubspot offers free CRM with core features, all-in-one marketing and sales, and strong onboarding and support, while Zendesk Sell offers Sales CRM to maximize productivity and pipeline visibility. Pipeline, activity tracking, and revenue focus. Part of Zendesk suite; free trial available.
Hubspot vs Zendesk Sell: Detailed Comparison
| CRM Features | Hubspot | Zendesk Sell |
|---|---|---|
| Multi-Currency & Localization | See vendor website | See vendor website |
| Multi-Language Support | See vendor website | See vendor website |
| Training Resources | See vendor website | See vendor website |
| Support Channels & SLAs | See vendor website | See vendor website |
| Data Retention Policies | See vendor website | See vendor website |
| GDPR / Compliance | See vendor website | See vendor website |
| Uptime SLA | See vendor website | See vendor website |
| Sandbox / Test Environment | See vendor website | See vendor website |
Hubspot vs Zendesk Sell: Pricing
| Pricing | Hubspot | Zendesk Sell |
|---|---|---|
| Free Plan Availability | Yes; free for up to 2 users, no credit card required | No; paid plans only |
| Free Trial Duration | Free tools available; paid trials vary | Free trial available |
| Starting Price (per user/month) | Starter from $9/seat/month (annual) or $15 monthly | $20 |
| Pricing Model (per user / flat / tiered) | Per seat; Core Seats and View-Only Seats model | Per user |
| Monthly Billing Option | Yes; higher rate than annual | Yes |
| Annual Billing Option | Yes; discount for annual | Yes; substantial discount |
| Annual Discount Availability | Yes; lower per-seat cost when billed annually | Yes; annual billing offers lower rate |
| Entry-Level Plan Price | Free $0; Starter from $9/seat/month (annual) | $20/user/month (Team) |
| Mid-Tier Plan Price | Professional from ~$45/seat/month; 6 seats included at $1,300 | $49/user/month (Growth); $99 (Professional) |
| Highest / Enterprise Plan Price | Enterprise; contact sales | $150/user/month (Enterprise) |
| Minimum User Requirement | No seat minimum for Sales Hub and Service Hub | 1 user |
| Contract Requirement | No long-term contract; month-to-month available | No long-term contract; month-to-month available |
| Add-on Costs | Add-ons and extra seats available; varies by hub | Varies by plan |
| Feature Gating by Plan | Yes; Free, Starter, Professional, Enterprise | Yes; Team, Growth, Professional, Enterprise |
| API Access by Plan | Yes; API on paid plans | Yes; API and Zapier on all plans |
| Storage Limits by Plan | Varies by plan; contacts and credits vary | Varies by plan |
| Support Level by Plan | Varies by plan; higher tiers get more support | Varies by plan |
| Onboarding / Setup Fees | Optional professional services | No mandatory setup fee |
| Upgrade / Downgrade Flexibility | Yes; can change plan | Yes; can change plan |
| Cancellation & Refund Policy | Cancel anytime; no refund for partial months | Cancel anytime; per terms |
| Price Transparency Level | High; public pricing on website | High; public pricing on website |
Hubspot vs Zendesk Sell: Which one to choose?
- Choose Hubspot if you are a businesses of all sizes that needs a comprehensive CRM that offers free CRM with core features, all-in-one marketing and sales, and strong onboarding and support.
- Choose Zendesk Sell if you are a businesses of all sizes that needs a comprehensive CRM that offers Sales CRM to maximize productivity and pipeline visibility. Pipeline, activity tracking, and revenue focus. Part of Zendesk suite; free trial available..
Frequently Asked Questions (FAQ)
1. Which is better, Hubspot or Zendesk Sell?
Hubspot offers free CRM with core features, all-in-one marketing and sales, and strong onboarding and support and is perfect for businesses of all sizes, whereas Zendesk Sell offers Sales CRM to maximize productivity and pipeline visibility. Pipeline, activity tracking, and revenue focus. Part of Zendesk suite; free trial available. and is ideal for businesses of all sizes.
2. Which is cheaper, Hubspot or Zendesk Sell?
Hubspot's free plan starts from Free for up to 2 users; Starter from $9/seat/month (annual); Professional from $1,300/mo (6 seats); Enterprise contact sales whereas Zendesk Sell's paid plan starts from Sell Team $20/user/month; Growth $49; Professional $99; Enterprise $150; annual discounts. Hubspot is significantly cheaper and more cost-effective than Zendesk Sell, making it ideal for small to mid-sized businesses.
3. How does Hubspot compare to Zendesk Sell for sales teams?
Hubspot is preferred by sales teams that require ease of use, fast onboarding, and streamlined workflows. Zendesk Sell is suitable for teams that need advanced customization, reporting, and scalability.
4. What are the pros and cons of Hubspot and Zendesk Sell?
| CRM Platform | Pros | Cons |
|---|---|---|
| Hubspot |
|
|
| Zendesk Sell |
|
|
5. Are integrations included or paid separately for Hubspot and Zendesk Sell?
Hubspot typically includes integrations in its base plan with options to extend.. Zendesk Sell, on the other hand, limits integrations to specific plans or charges..
6. Do Hubspot and Zendesk Sell include AI-powered features?
Hubspot offers AI features such as automation, insights, while Zendesk Sell provides AI tools such as automation, insights.
7. How long does implementation usually take for Hubspot and Zendesk Sell?
Hubspot is generally quicker to deploy, often taking Varies. Zendesk Sell typically requires Varies.
Compare other popular CRMs with Hubspot
Ready to explore more alternatives?
Compare Hubspot with other top CRM solutions to make the best decision.
View All Alternatives